Privacy Policy

Privacy Policy

Last updated: 28/08/25

Who We Are

Coolvise is operated by Hunter Jones as a sole trader business, based in Sydney, Australia. You can contact us at coolvise1@gmail.com.

This privacy policy explains how we collect, use, and protect your personal information when you visit our website at coolvise.com.au or purchase our products.

What Information We Collect

We collect information you give us directly, including:

  • Contact details: Name, email address, phone number, delivery address
  • Payment information: Processed securely through our payment providers
  • Order history: Products purchased, delivery preferences
  • Marketing preferences: Whether you want to receive our newsletters and promotions

We also automatically collect some information when you visit our website:

  • Website usage data: Pages visited, time spent, device type (via Google Analytics)
  • Marketing data: Ad performance and customer behavior (via Facebook Pixel)

How We Collect Your Information

  • Website purchases: When you buy our products through coolvise.com.au
  • Newsletter sign-ups: When you subscribe to our email list
  • Contact forms: When you get in touch with questions or feedback
  • Cookies and tracking: Automatically through Google Analytics and Facebook Pixel when you browse our site

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send you newsletters and promotional emails (only if you've opted in)
  • Improve our website and products through analytics
  • Show you relevant ads on social media platforms
  • Comply with legal requirements

Who We Share Your Information With

We only share your information when necessary:

Shipping partners (like Australia Post and courier services) - to deliver your orders Payment processors (via Shopify) - to process transactions securely Email marketing platform - to send newsletters (only if you've subscribed) Google Analytics - for website performance insights (anonymized data) Facebook - for advertising purposes (anonymized data)

We will never sell your personal information to third parties.

Data Security

We take reasonable steps to protect your information:

  • All payments are processed through Shopify's secure payment system
  • Your data is stored securely by our trusted service providers
  • We use secure connections (SSL) to protect data transmission
  • Access to your information is limited to what's necessary for business operations

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Request deletion of your information (where legally possible)
  • Unsubscribe from marketing emails at any time
  • Complain if you believe we've mishandled your information

To exercise these rights, email us at coolvise1@gmail.com.

Marketing Communications

If you sign up for our newsletter, we'll send you:

  • Product updates and new releases
  • Special offers and promotions
  • Tips for staying cool on the worksite

You can unsubscribe anytime by clicking the link in any email or contacting us directly.

Cookies and Tracking

Our website uses cookies and tracking tools to:

  • Remember your preferences and shopping cart
  • Analyze website performance (Google Analytics)
  • Show you relevant ads on social media (Facebook Pixel)

You can control cookies through your browser settings, but some website features may not work properly if you disable them.

Data Retention

We keep your information for as long as:

  • You have an active account or recent orders with us
  • Required by law (typically 7 years for business records in Australia)
  • Necessary for legitimate business purposes

International Transfers

Your information is primarily stored within Australia. Some of our service providers (like Google and Facebook) may process data internationally, but they maintain appropriate security standards.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes by email or through our website.

Contact Us

If you have any questions about this privacy policy or how we handle your information, contact us:

Email: coolvise1@gmail.com Business: Hunter Jones (Sole Trader) Location: Sydney, Australia

For privacy complaints, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

This privacy policy is effective as of 28/08/25 and applies to all information collected by Coolvise.